Principal Field Quality Engineer

<a href='http://d1.openx.org/ck.php?n=aa182162&cb=%n' target='_blank'><img src='http://d1.openx.org/avw.php?zoneid=1091&cb=%n&n=aa182162&ct0=%c' border='0' alt='' /></a> (Advertise Here)

Latest News

Click Here to be the first person to add content in this section of the site!

>> more | add

Latest Photos

Click Here to be the first person to add content in this section of the site!

>> more | add

New Videos

Click Here to be the first person to add content in this section of the site!

>> more | add

Home > Career Center > Job Seekers > Job Search

Job Title: Principal Field Quality Engineer

Company Name:	GE Appliances
Location:	Louisville, KY
Position Type:	Full Time
Post Date:	01/26/2026
Expire Date:	03/27/2026
Job Categories:	Computers, Software, Engineering, Information Technology, Manufacturing and Production, Executive Management

Job Description

Principal Field Quality Engineer
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? As a Principal Field Quality Engineer (FQE), you will play a critical leadership role within a cross-functional appliance factory organization, driving world-class quality performance across the Dishwasher product portfolio at the AP3 Dishwasher Plant. You will lead the strategy, analysis, and execution required to reduce Cost of Quality (COQ), improve Service Call Rates (SCR), and elevate the customer experience. Serving as the primary quality liaison between Manufacturing, Design Engineering, Service, Product Management, and Commercial teams, this role blends technical expertise, AI-enabled analytics, and strong influence to rapidly identify field issues, implement robust corrective actions, and ensure sustained quality improvements.<h2></h2><h2>Position</h2>Principal Field Quality Engineer<h2></h2><h2>Location</h2>USA, Louisville, KY<h2>How You'll Create Possibilities</h2><h3></h3>Field Quality, COQ & Advanced Analytics Leadership (40%)<ul><li>Lead cross-functional initiatives to drive year-over-year SCR and COQ reductions, targeting world-class quality performance.</li><li>Own and communicate Dishwasher field performance across warranty, concessions, damage, and insurance metrics by platform and subsystem.</li><li>Leverage AI and advanced analytics to normalize service data, improve failure mode accuracy, and accelerate early issue detection.</li><li>Identify trends, determine root cause, and partner with Design and Manufacturing to implement corrective and preventive actions.</li><li>Translate customer feedback and AI-driven insights into actionable improvements across factory and engineering teams.</li><li>Monitor SCR daily and COQ weekly, escalating issues and tracking effectiveness of corrective actions.</li><li>Validate fixes through post-implementation performance monitoring and call analysis.</li><li>Analyze system-level returns and lead resolution strategies. </li></ul>Quality Holds & Containment (20%)<ul><li>Own Dishwasher Quality Holds from identification through closure at the AP3 plant.</li><li>Coordinate containment actions across manufacturing and distribution centers.</li><li>Define rework strategies, tooling, resources, and execution plans.</li><li>Communicate Quality Hold status and progress to Product Management, Distribution, and Quality leadership.</li><li>Verify and document effectiveness of corrective actions. </li></ul>Service, Parts & Customer Interface (15%)<ul><li>Act as the factory point of contact for Field Service, Technical Assistance, and Customer Relations teams.</li><li>Support service training materials, service bulletins, and technical communications.</li><li>Partner with service parts teams to ensure correct parts usage and supersedure.</li><li>Own AI-enabled “Save the Call” case-based reasoning content and performance metrics.</li><li>Support development of customer education materials, including digital and video content. </li></ul>Damage Returns & AI Analysis (15%)<ul><li>Analyze Dishwasher damage returns to distinguish factory versus distribution root cause.</li><li>Use AI tools and data/image analytics to identify damage patterns and systemic issues.</li><li>Lead corrective action projects across Manufacturing, Packaging, Logistics, and Distribution. </li></ul>Production Reliability & Validation Support (10%)<ul><li>Analyze data from the Production Reliability Audit Test Lab (PRAT).</li><li>Review findings with Design and Manufacturing teams and drive corrective action closure.</li><li>Escalate reliability risks and ensure timely resolution.</li></ul><h2>What You'll Bring to Our Team</h2>Minimum Requirements:<ul><li>Bachelor of Science in Engineering OR equivalent relevant work experience required.</li><li>7+ years of plant, high-volume manufacturing, operations, or quality experience.</li></ul> Preferred:<ul><li>High initiative, self-starter, results-oriented, and team-focused.</li><li>Proven ability to lead cross-functional teams and influence change.</li><li>Strong analytical, problem-solving, and project management skills.</li><li>Experience using AI-enabled analytics tools or demonstrated ability to rapidly adopt advanced data systems.</li><li>Proficiency in Microsoft Office tools (especially Excel) and ability to learn new systems quickly.</li><li>Excellent communication, presentation, and leadership skills.</li><li>Strong project tracking and execution skills.</li><li>Field Quality or Quality Leadership experience.</li><li>Experience with SCR, warranty, damage, and AI-driven field analytics.</li><li>Desire to work in a manufacturing-focused environment.</li><li>Knowledge of highly automated Dishwasher products or similar high-volume, low-mix assembly processes. </li></ul>Working Environment:<ul><li>Office environment with daily factory and shop-floor interaction.</li></ul>Travel:<ul><li>Less than 10% of domestic travel may be required.</li></ul><h2>Our Culture</h2>Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.SIf you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com

Share |

Contact Information

Company Name:

GE Appliances

Website:

https://haier.wd3.myworkdayjobs.com/en-US/GE_Appliances/details/Principal-Field-Quality-Engineer_REQ-24847

Company Description:

Please visit our employer showcase!

Apply Now | Forward Job to a Friend | More Jobs From This Employer